Addressing Professionalism Lapses with Learners

Monday, December 8, 2025, 12:00 PM - 1:30 PM, Virtual

AMA PRA Category 1 Credits™ (1.50 hours), Non-Physician Attendance (1.50 hours), Participation Hours (1.50 hours)

The goal of this course is to provide program directors and other faculty with methods to best support residents and fellows experiencing challenges in communication and/or professionalism. Utilizing elements of motivational interviewing and SMART goals the course introduces a coaching conversation structure that can help the program director and trainee constructively consider feedback together. We use a combination of didactic and case study/role-playing approaches to provide these tools and allow attendees to practice with the methods. The goal is to provide benefit to both program directors as well as residents where challenges around communication and professionalism can be viewed as an opportunity for support, with the trainee as collaborator, rather than a punitive, corrective conversation that is more directive. Doing so can help optimize outcomes through harnessing adult learning principles.

1. Identify core issues leading to lapses in professionalism and communication.
2. Apply best practices to intervene with student and trainee lapses.
3. Develop a collaborative action plan with a trainee.
4. Identify how to use a cultural competence lens in providing feedback.
5. Recognize the role that implicit bias can play in trainee experience.

The University of California, Davis, Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation Statement:

The University of California, Davis, Health designates this live activity for a maximum of 1.50 AMA PRA Category 1 Credit(s)^TM.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Accessibility Statement
 
University of California, Davis Health is committed to ensuring that its programs, services, goods and facilities are accessible to individuals with disabilities as specified under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Amendments Act of 2008.  If you have needs that require special accommodations, including dietary concerns, please contact the CME Conference Coordinator.

Mitigation of Relevant Financial Relationships

University of California, Davis Health Continuing Medical Education adheres to the ACCME Standards for Integrity and Independence in Accredited Continuing Education. Any individuals in a position to control the content of a CE activity, including faculty, planners, reviewers or others are required to disclose all financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.